START HERE · Published 2026-10-06 · Updated 2026-10-06 · SecureSMTP
Support
How to reach us and what to include so we can help quickly.
Contact
- Email [email protected].
- Or use the contact form.
- Live service status: securessmtp.com/status.
What to include
- The site’s domain (never the API key).
- For a sending problem: the
message_idfrom the API response, or the recipient and the time. - For an API error: the endpoint, the HTTP status and the full response body.
- For the WordPress plugin: the plugin version (shown on its Settings page) and what the Test connection button says.
Before you write
- Look the email up in the email log — the reason for a bounce is usually there.
- Look the error up in the error catalogue.
- Check that the address is not on your suppression list.