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Billing & plans

How the trial works, what you get on each plan, how checkout flows, and the rules for cancellation and refunds. All prices in USD.

Plan tiers and pricing

SecureSMTP has five tiers. The free tier never expires; everything else is billed monthly or yearly (yearly saves about 17%). All paid tiers include a 14-day no-card trial.

Plan	Monthly	Yearly	Best for
Free	Free	—	For solo sites and side projects.
Starter	$7/mo	$5/mo billed yearly	For small businesses sending real volume.
ProPopular	$19/mo	$15/mo billed yearly	For growing teams with multiple brands.
Business	$49/mo	$39/mo billed yearly	For agencies and high-volume senders.
Enterprise	Custom	—	For large organizations and white-label resellers.

Live pricing is at /pricing — this table reflects the same source data, so it’s always current.

The 14-day no-card trial

Every paid plan starts with a 14-day trial. Three things to know:

No credit card to start. Sign up at /signup, pick a plan, and you’re on it immediately. No card details are taken until you decide to keep the plan.
Full feature access. Trial accounts get every feature of the plan you picked, with full quotas. You aren’t throttled or watermarked.
Auto-downgrade, not auto-charge. If you don’t add a payment method by day 14, your account silently drops to the free tier. No surprise charge, no data loss — your forms keep working, just at the free-tier quotas.

Want to add a card mid-trial? Go to /app/billing and click Add payment method. You’ll only be billed when the trial ends — adding a card early doesn’t shorten the trial.

Embedded Stripe checkout

Checkout runs inside your SecureSMTP dashboard via Stripe Checkout — you never leave the page. Card details go directly to Stripe’s servers; SecureSMTP never sees or stores raw card numbers.

Accepted: Visa, Mastercard, AmEx, Discover, JCB, Diners, UnionPay.
Apple Pay and Google Pay supported where Stripe enables them.
Country-specific methods (iDEAL, Bancontact, SEPA Direct Debit) shown when relevant.
3-D Secure (SCA) handled inline when your bank requires it.

Invoices are PDF-downloadable from /app/billing — useful for accounting/VAT reclaim. We add your VAT number to invoices automatically if you enter it in your billing details.

Quotas: submissions, scans, AI calls

Each plan has rolling 30-day quotas across four dimensions. Hit a quota and that feature is throttled (or paused) until the rolling window catches up — your account and data are never deleted.

Plan	Form submissions	AI spam checks	QR scans
Free	100 / mo	Heuristic only	1,000 / mo
Starter	1,000 / mo	50 / mo	25,000 / mo
Pro	10,000 / mo	500 / mo	250,000 / mo
Business	50,000 / mo	2,000 / mo	1,000,000 / mo
Enterprise	Unlimited	Unlimited	Unlimited

Live usage is shown on the /app/billing page with a per-dimension progress bar. We email you at 80% and 100% so a quota overrun never sneaks up on you.

What happens if you hit a quota? Submissions: the plugin returns a polite over-quota response to the visitor (configurable copy) and we don’t bill overage. AI calls: borderline submissions fall back to heuristic scoring. Scans: analytics keeps counting but stops landing in your dashboard until the next month.

Cancellation

Cancel any time from /app/billing — click Cancel subscription. We don’t hide it behind a sales call.

You keep access until the end of the period you’ve already paid for. Cancel a monthly plan on the 5th and you keep paid features until the 30th. Cancel a yearly plan three months in and you keep features for the remaining nine.
No data is deleted on cancellation. Your forms, submissions, analytics, and codes stay in place — you just drop to free-tier quotas after the period ends.
You can resume any time by adding payment again. Picking the same plan picks up where you left off; switching plans starts a new billing cycle.

Refunds

Our refunds policy lives in the legal Terms of Service. The short version, in plain English:

First monthly bill after the trial: if you decide SecureSMTP isn’t a fit within 7 days of your first paid charge, email support and we refund in full — no forms, no questions, no exit interviews.
Annual plans: we pro-rate refunds for the unused months on a case-by-case basis. Cancelled three months into a 12-month plan? You typically get the remaining nine back, minus any platform fees Stripe charged.
Past billing periods: we don’t refund for months in which you used the service, unless something we did caused you to lose access (rare, but a true outage is on us).

To request a refund, email [email protected] from the email address on the account. We aim to process refunds within 2 business days.

Frequently asked billing questions

Do you offer a free plan or just a trial?

Both. The free plan never expires — 100 form submissions and 1,000 QR scans per month, forever. The 14-day trial is for paid plans, which raise those quotas and add features.

Can I switch plans mid-billing-cycle?

Yes. Upgrades take effect immediately and Stripe pro-rates the upgrade. Downgrades apply at the next renewal so you don’t lose what you already paid for.

Do you charge per WordPress site?

No. One SecureSMTP account covers any number of WordPress installs. Quotas (submissions, AI calls, scans) are pooled across all sites you’ve added.

Is there a fee for the WordPress plugin itself?

No. The plugin is GPL-licensed and free. The plan you’re on governs how much you can send through it.

How do I update my payment method or billing address?

Go to /app/billing → Manage. That opens the Stripe-hosted customer portal where you can update card, address, VAT number, and invoice email.

Do you charge VAT/GST?

Yes, in jurisdictions where we’re required to. Enter your VAT/GST number in the Stripe portal to reverse-charge where applicable. We auto-apply VAT for EU consumers per OSS rules.

Still have a billing question?

Email [email protected] from the address on the account.

See all plans →Open my billing page